COMPLAINT LETTER TO COMPANY

Jane Smith
Customer Service Manager
GadgetWorld Ltd.
5678 Maple Avenue
Springfield, IL 62705

Dear Ms. Smith,

I hope this message finds you well. I am writing to bring to your attention an issue I have encountered with the X-2000 Smartwatch purchased from [Your Company Name] on July 20, 2051.

The smartwatch has been experiencing the following issues:

• The touchscreen intermittently becomes unresponsive.

• The battery life is not meeting the advertised duration, necessitating more frequent charges.

• The heart rate monitor seems to provide inconsistent readings.

I have already taken the following steps to address these concerns:

• I contacted GadgetWorld Ltd.’s customer service on August 2, 2051, and followed their advice to perform a factory reset. Unfortunately, the issues persist.

• The smartwatch was returned to the retailer on August 5, 2051, and a replacement unit was provided. However, the replacement has exhibited similar problems.

In light of these ongoing issues, I would appreciate it if you could assist in resolving this matter. I am seeking guidance on how best to proceed, whether it be through a refund, repair, or another form of resolution. Please let me know the next steps or if further information is required. You can reach me at (555) 123-4567 or [Your Company Email].

Thank you for your attention to this matter. I look forward to your response.

Best regards,

[Your Name]
Customer Relations Manager
[Your Company Name]

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