Complaint Letter about Product
COMPLAINT LETTER ABOUT PRODUCT
Customer Service Department
[Your Company Name]
[Your Company Address]
Dear Customer Service Department,
I hope this message finds you well. I am reaching out regarding an order I recently placed with your company. On July 15, 2053, I purchased a Model X1234 Home Blender from your online store, under order number #789456. I would like to seek some clarification about a few observations I have encountered with the product.
Firstly, upon unboxing the blender, I noticed that the jug appeared to have a crack on the side. The crack is noticeable but seems to be within the material, not affecting the overall structure of the jug. I am curious to know if this is a typical condition for this model, or if it might be an isolated case.
Secondly, after using the blender for a short period, the motor started producing a high-pitched noise. This sound is quite distinct and differs from the normal operational noise described in the product manual. Additionally, the blender seems to have trouble blending even softer ingredients, such as bananas and yogurt, which is a bit unexpected for a product with such specifications.
Can you confirm if these conditions are normal for this model or if there's an issue? Please advise on recommended steps, including a functionality review or maintenance. Contact me at [Your Company Email] or (555) 123-4567.
Sincerely,
[Your Name]
