PENALTY CHARGE WAIVER LETTER

August 16, 2051

Ms. Emily Roberts
456 Elm Street
Greenfield, TX 65432

Dear Ms. Roberts,

I hope this letter finds you well. I am writing to formally request a waiver of the penalty charge incurred on July 15, 2051, under account number 5678923. We acknowledge that the penalty was due to a late payment, but we would like to provide some context for your consideration.

Due to an unexpected technical issue with our accounting software, we were unable to meet the payment deadline. The software malfunction led to a delay in processing the payment, which was promptly resolved once identified. Since then, we have taken substantial steps to prevent a recurrence of this issue by upgrading our accounting system and implementing additional checks and balances. Our records now reflect a positive track record, and we have adhered to all future deadlines as required.

Here are the details of the penalty charge and our actions:

Detail	Information
Penalty Charge Date:	July 15, 2051
Account Number:	5678923
Penalty Amount:	$150
Reason for Penalty:	Late Payment
Issue Explanation:	Technical issue with accounting software
Actions Taken:	System upgrade and additional checks
Supporting Documents:	System upgrade invoice, updated account statements

We kindly request that you review our situation and consider waiving the penalty charge of $150. Given our proactive approach to resolving the issue and our commitment to maintaining timely payments, we believe this adjustment will be fair. Enclosed are copies of the system upgrade invoice and updated account statements to substantiate our request.

Thank you for your understanding and consideration of this matter. Please feel free to contact me at [Your Company Email] or [Your Company Number] if you need any additional information or documentation. We look forward to your favorable response.

Sincerely,

[Your Name]

Accounts Manager

[Your Company Name]

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