Complaint Report Letter
Date: August 20, 2050
To:
Mr. Jonathan Baker
Customer Relations Manager
MetroCity Telecom
987 Elm Street
Suite 205
Riverbend, NY 12345
Dear Mr. Baker,
I am writing to formally report a significant service disruption and a series of customer experience issues that occurred between August 1 and August 5, 2050, affecting our communication services provided by MetroCity Telecom. During this period, [Your Company Name] experienced multiple instances of connectivity loss, resulting in severe disruptions to our business operations, including delays in client communications and interruptions to our critical online services.
The most serious incident occurred on August 2, 2050, when our main office experienced a complete loss of internet and phone services for over four hours. This outage directly impacted our ability to meet client deadlines and resulted in financial losses estimated at $50,000. Despite our attempts to contact your customer support team for immediate assistance, the response time was significantly delayed, and the issue was not resolved until late in the evening, well beyond our operating hours.
Additionally, we have received feedback from our IT department that the communication from your technical support team lacked clarity and provided insufficient guidance on mitigating the impact of the service disruption. This has raised concerns about the reliability of the support services offered by MetroCity Telecom, particularly during critical times.
Enclosed with this letter is a detailed log of the service disruptions, including timestamps, the specific issues encountered, and the resulting impact on our business. We request that MetroCity Telecom conduct a thorough investigation into these incidents and provide a comprehensive report on the root cause of the disruptions, along with an action plan to prevent such occurrences in the future.
Given the seriousness of these issues, we also seek compensation for the financial losses incurred due to the service interruptions. We believe that a swift and satisfactory resolution is crucial to restoring our confidence in MetroCity Telecom’s services.
Please acknowledge receipt of this complaint and provide us with an update on the steps being taken to address these concerns within the next five business days.
Sincerely,
[Your Name]
[Your Company Name]
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