Printable CV
Printable CV
Objective
Dedicated IT Support Specialist with over 5 years of experience in providing technical assistance and support to various organizations. Seeking to leverage my technical skills and customer service expertise to contribute to the success of your organization.
Professional Experience
IT Support Specialist
PulseFlow Solutions, Hilltop, TX
January 2058 – Present
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Provide technical support to over 250+ users, resolving hardware, software, and network issues.
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Configure and install operating systems, applications, and hardware peripherals.
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Maintain and manage IT inventory, ensuring prompt replacement and repair of defective equipment.
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Develop and maintain documentation for system configurations, procedures, and issue resolutions.
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Train end-users on new technologies and software applications.
IT Support Technician
VitalSculpt Corp, Zen Gardens, TX
June 2055 – December 2057
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Assisted in the setup, maintenance, and troubleshooting of computer systems and peripherals.
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Conducted regular system maintenance tasks, including backups and OS updates.
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Responded to support tickets and provided timely resolutions to IT issues.
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Collaborated with IT team to ensure network security and stability.
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Maintained hardware and software inventory records.
Education
Associate Degree in Information Technology
Hilltop City College, Hilltop, TX
Graduated: May 2055
Certifications
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CompTIA A+ Certified
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Cisco Certified Network Associate (CCNA)
Technical Skills
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Operating Systems: Windows, macOS, Linux
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Networking: TCP/IP, DNS, DHCP, VPN
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Hardware: Troubleshooting, Installation, Support
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Software: Microsoft Office Suite, Adobe Creative Suite
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Tools: Remote Desktop, Ticketing Systems, Anti-virus Software
Professional Affiliations
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Member, Association of IT Professionals (AITP)
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Member, Help Desk Institute (HDI)
References
Available upon request.
