Fix Password Reset Email Issue
As a user of the online banking application, I want to receive a password reset email when I request to reset my password so that I can securely regain access to my account if I forget my password.
Request for Password Reset:
When a user requests a password reset, they should receive an email with a reset link.
The reset link should be valid for 24 hours from the time of the request.
Email Content:
The email should contain a clear, concise message explaining the steps to reset the password.
The email should include the user's name for personalization.
Error Handling:
If the email fails to send, the user should receive a notification indicating that there was an issue, with instructions to contact support.
The system should log any errors related to email delivery for further investigation.
Security:
The password reset link should be unique and only usable once.
The system should prevent password reset attempts using expired or invalid links.
High
5 story points
Verify that the email template matches the company's branding guidelines.
Ensure that the password reset process is tested across different email providers to confirm reliability.
Templates
Templates