Freight Dispatcher Script

[Your Company Name] Freight Dispatch Services

Date: August 29, 2060

Dispatcher Name: [Your Name]

Carrier Name: North Star Trucking

Carrier Contact: 222 555 7777

---

Introduction and Greeting

Dispatcher:
"Good [morning/afternoon], this is [Your Name] from [Your Company Name]. How are you today?"

Carrier:
"Hi [Your Name], I’m doing well, thanks."

Dispatcher:
"Great to hear! I’m reaching out to discuss a freight opportunity that might interest you. Is now a good time?"

---

Load Information

Dispatcher:
"I have a load available for you. Here are the details:"

• Pick-Up Location: Denver, CO 80202

• Pick-Up Date & Time: August 30, 2060, at 10:00 AM

• Delivery Location: Dallas, TX 75201

• Delivery Date & Time: September 1, 2060, at 4:00 PM

• Commodity: Electronics

• Weight: 15,000 pounds

• Distance: 950 miles

Carrier:
"That sounds good. Let me just check my schedule."

---

Rate Discussion

Dispatcher:
"For this load, we’re offering a rate of $2.50 per mile, which totals $2,375. Does that work for you?"

Carrier:
"That rate is a bit lower than I was expecting. I usually work at $2.75 per mile."

Dispatcher:
"If that rate doesn’t work for you, what rate would you be comfortable with? I can see if we can accommodate that."

---

Confirmation of Load Details

Dispatcher:
"To confirm, the load will be picked up at Denver, CO 80202 on August 30, 2060, at 10:00 AM, and it’s going to Dallas, TX 75201 with a delivery scheduled for September 1, 2060, at 4:00 PM. The rate agreed upon is $2,500. Does everything sound correct?"

Carrier:
"Yes, that sounds correct."

---

Additional Information and Special Instructions

Dispatcher:
"Before we wrap up, here are a few additional details you should be aware of:"

• Load Type: Drop & Hook

• Special Instructions: Ensure all electronics are securely fastened. Contact the warehouse manager at pick-up for further instructions.

• Contact at Pick-Up Location: Sarah Johnson, 222 555 7777

• Contact at Delivery Location: Mark Thompson, 222 555 7777

• Payment Terms: Net 30

Carrier:
"Got it. I’ll make sure everything is prepared."

---

Closing and Dispatch Confirmation

Dispatcher:
"Thank you for your time, North Star Trucking. I’ll send over the rate confirmation and the load details right away. If you have any questions or need anything, please don’t hesitate to reach out."

Carrier:
"Will do. Thanks for the opportunity, [Your Name]."

Dispatcher:
"Great! Safe travels and I look forward to working with you again soon."

---

Post-Call Actions

1. Send Rate Confirmation:
   Email the rate confirmation with all load details to North Star Trucking. Include your contact information and any additional documents required.

2. Follow-Up:
   Follow up with the carrier on August 30, 2060, to ensure the load is picked up as scheduled.

3. Update Records:
   Update the load tracking system with all relevant details, including carrier confirmation, rate, and any special instructions.

Script Templates @ Template.net