Recall Roster
Recall Roster
I. Overview
The Recall Roster for [Your Company Name] is a detailed document designed to manage and track product recalls efficiently. This roster includes essential information to ensure a smooth recall process and prompt communication.
II. Recall Details
A. Recall Identification
|
Recall ID |
Product Name |
Product Code |
Batch Number |
Recall Date |
|---|---|---|---|---|
|
001 |
Widget Pro |
WP12345 |
BATCH2024A |
2050-01-15 |
|
002 |
Gadget Max |
GM67890 |
BATCH2024B |
2050-03-22 |
|
003 |
Tool Set |
TS23456 |
BATCH2024C |
2050-06-10 |
|
004 |
Appliance X |
AX98765 |
BATCH2024D |
2050-08-05 |
|
005 |
Device Q |
DQ54321 |
BATCH2024E |
2050-10-12 |
B. Reason for Recall
-
Widget Pro: Potential safety hazard due to defective material.
-
Gadget Max: Malfunction reported during the testing phase.
-
Tool Set: Issues with functionality observed.
-
Appliance X: Software glitch causing operational failure.
-
Device Q: Electrical fault identified.
III. Contact Information
A. Recall Coordinator
|
Name |
Position |
Phone Number |
Email Address |
|---|---|---|---|
|
Jessica Adams |
Recall Manager |
(555) 123-4567 |
jessica.adams@company.com |
|
Michael Lee |
Quality Specialist |
(555) 234-5678 |
michael.lee@company.com |
B. Customer Support Team
|
Name |
Phone Number |
Email Address |
Availability |
Support Type |
|---|---|---|---|---|
|
Sara Brown |
(555) 345-6789 |
sara.brown@company.com |
24/7 |
General Inquiries |
|
David Smith |
(555) 456-7890 |
david.smith@company.com |
Mon-Fri 9-5 |
Technical Support |
IV. Product Return Procedures
A. Return Instructions
-
Return Form: Fill out the recall return form available on our website.
-
Shipping: Use the prepaid shipping label provided in the recall notice.
-
Refund/Replacement: Handle refunds or replacements after receiving the return.
B. Handling and Processing
-
Inspection: Each returned product will be inspected for defects.
-
Disposition: Products will be repaired, replaced, or refunded after inspection.
V. Documentation and Reporting
A. Internal Reporting
-
Daily Reports: Submit daily status updates to [Your Name].
-
Monthly Summary: Provide a detailed summary of all recall activities each month.
B. External Reporting
-
Regulatory Bodies: Submit recall reports promptly to regulatory agencies.
-
Public Notification: Update customers and stakeholders as needed.
VI. Emergency Contacts
A. Company Contacts
|
Name |
Role |
Phone Number |
Email Address |
Emergency Line |
|---|---|---|---|---|
|
Emily Clark |
CEO |
(555) 567-8901 |
emily.clark@company.com |
(555) 987-6543 |
|
Tom Harris |
COO |
(555) 678-9012 |
tom.harris@company.com |
(555) 876-5432 |
B. Legal Assistance
|
Name |
Law Firm |
Phone Number |
Email Address |
|---|---|---|---|
|
Linda James |
James & Associates |
(555) 789-0123 |
linda.james@lawfirm.com |
For any questions or further assistance, please contact [Your Name] at [Your Email].
