Apology Letter to Client
July 5, 2051
Harper Turner
PulseHarbor
404 Birch Lane, Unit 6
Meadowville, OH 43210
Dear Mr. Turner,
I hope this letter finds you well. I am writing to extend my heartfelt apologies for the recent issues you encountered with our project delivery. We recognize that this has caused significant inconvenience, and I want to express my sincere regret for the difficulties you and your team have faced.
At [Your Company Name], we are committed to delivering top-notch service and results. It is clear that we fell short of these standards in this instance, and we take full responsibility for the lapse. Please know that we are taking this matter very seriously.
To address the situation, we have conducted a thorough review of our processes and have assigned a dedicated team to rectify the issues. Additionally, we will provide additional support at no extra charge as a gesture of goodwill and to make up for the inconvenience caused.
Your satisfaction is our priority, and we are dedicated to ensuring that such problems do not arise in the future. Should you have any further questions or require additional support, please do not hesitate to contact me at [Your Company Number] or via email at [Your Email].
Thank you for your patience and understanding as we work to resolve this issue. We value your partnership and are committed to regaining your trust.
Sincerely,
[Your Name]
Customer Relations Manager
[Your Company Name]
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