Blank Conduct Warning Notice

September 17, 2050

Sophia Lee

Customer Service Representative

1020 Elm Street

Chicago, IL 60614

Dear Sophia Lee,

This letter serves as a Conduct Warning Notice regarding recent issues related to your conduct as a Customer Service Representative at [Your Company Name]. Immediate improvement in your behavior and performance is required.

The following conduct issues have been observed:

• Inappropriate Behavior: On several occasions, there have been reports of unprofessional behavior while interacting with customers. Specifically, there have been complaints about rude and dismissive responses during calls on                               , and                               .

• Failure to Follow Protocols: It has also been noted that you have not been adhering to the established procedures for handling customer complaints and escalations, which is a critical aspect of your role.

To address these issues, the following actions are required:

1. Professional Conduct: You must adhere to professional conduct standards in all interactions with customers. This includes using polite language and following the proper escalation procedures for complex issues.

2. Compliance with Protocols: Ensure that you are following all company protocols for handling customer service tasks. A refresher training session will be scheduled, and your participation is mandatory.

Failure to make the necessary improvements in your conduct may lead to further disciplinary actions, including possible suspension or termination of your employment.

A review of your conduct and adherence to protocols will be conducted on                               . Please contact the HR department at [Your Company Email] if you have any questions or need additional guidance.

We trust that this warning notice will assist you in making the necessary improvements to your conduct and performance.

Sincerely,

[Your Name]

HR Manager

[Your Company Name]

[Your Number]

[Your Email]

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