Customer Apology Note Format
Customer Apology Note Format
(Date)
Dear Valued Customer,
We sincerely apologize for the inconvenience you experienced with your recent order of (specific product/service). We understand how this has caused frustration and disappointment, and we truly regret any trouble this may have caused you.
At [Your Company Name], we pride ourselves on providing excellent service, and it is clear we fell short in this instance. We want to assure you that we are reviewing our processes to prevent this from happening in the future.
To make amends, we would like to offer you (describe compensation, e.g., a discount, refund, replacement). We hope this gesture reflects our commitment to your satisfaction.
Please feel free to reach out directly at [Your Email] or call us at [Your Company Number] if you have any further concerns or feedback. Thank you for your understanding and for being a valued customer.
Sincerely,
[Your Name]
(Position)
