Apology Note for Product Defect Outline
Apology Note for Product Defect Outline
Introduction
Dear Valued Customer,
We sincerely regret to inform you about an issue with our product. We understand how disappointing this can be, and we apologize for any inconvenience this has caused you.
Description of the Issue
After thorough investigation, we discovered that certain units of our product have a defect that affects (briefly explain the defect, e.g., performance, safety). This issue was identified (mention when it was discovered), and we are committed to addressing it promptly.
Apology and Accountability
We take full responsibility for this oversight and understand that it may have disrupted your experience with our product. Please accept our heartfelt apologies for any trouble this has caused.
Resolution Steps
To resolve this matter, we would like to offer you (options for resolution, e.g., a full refund or a replacement). Please return the defective product using the prepaid shipping label provided below, and we will process your request immediately.
We are also implementing additional quality control measures to ensure this issue does not occur in the future.
Customer Support
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at [Your Company Number] or [Your Company Email]. We are here to help!
Closing Remarks
Once again, we apologize for this inconvenience and appreciate your understanding and patience as we work to resolve this issue. Your satisfaction is our top priority.
Thank you for being a valued customer.
Sincerely,
[Your Name]
(Position)
