Free Warranty Claim Outline Complaint Letter Template
Warranty Claim Outline Complaint Letter
January 5, 2051
Delvsource Electronics
Warranty Department
Cleveland, OH 44101
Dear Delvsource Electronics Customer Service,
I am writing to formally lodge a warranty claim for a Model XZ123 Smartphone, which I purchased from Delvsource Electronics on August 15, 2050. The product is currently covered under your manufacturer's warranty, which I have verified according to the terms documented in the warranty agreement.
Despite following all prescribed usage and maintenance guidelines, I have encountered the following issues with the product:
Issue 1: The screen intermittently freezes and becomes unresponsive, requiring a hard reset to function again.
Issue 2: The battery drains rapidly, lasting only a few hours despite minimal usage, which is not consistent with the specifications provided at purchase.
Issue 3: The camera lens has developed a persistent fogging issue, affecting photo quality.
The aforementioned issues have significantly impaired the functionality and usability of the product, rendering it below the standard of performance specified at the time of purchase. Attached to this correspondence, please find copies of the receipt of purchase, warranty documentation, and photographic evidence demonstrating the defects.
Given these circumstances, I kindly request one of the following resolutions:
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Repair of the defective product
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Replacement of the defective product with a new unit
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A full refund of the purchase price
I would appreciate your prompt response to this matter within 14 days of receiving this letter. Please contact me at 222 555 7777 or via email at [Your Email] if any additional information or clarification is required.
Thank you for your attention to this matter and for resolving this issue promptly. I look forward to your prompt reply.
Sincerely,
[Your Name]
