Free Service Under Warranty Complaint Letter Template
Service Under Warranty Complaint Letter
February 6, 2051
BluWave
Salt Lake City, UT 84101
Dear BluWave Customer Service,
I am writing to express my dissatisfaction with a product covered under warranty that I purchased from your company. The product in question is the TechMaster Pro Laptop, and I purchased it on August 15, 2050, with the order/reference number #123456789. According to your warranty terms, this product is covered for two years from the date of purchase.
Unfortunately, I have encountered several issues with the laptop that are of considerable concern. The specific problems are as follows:
-
The laptop frequently shuts down unexpectedly, even when fully charged.
-
The screen flickers intermittently, making it difficult to use for extended periods.
-
The keyboard has several unresponsive keys that affect my ability to type.
I have taken great care to follow the instructions and guidelines provided. Despite this, the mentioned issues have persisted, causing significant inconvenience and dissatisfaction. Given that the product is still under warranty, I am requesting an appropriate remedy to these problems. I would appreciate it if you could repair the laptop or provide a replacement.
Enclosed are copies of all relevant documents, including the warranty certificate, proof of purchase, and any correspondence related to these issues. I kindly request that my complaint be processed promptly and that you provide an update on the action to be taken within 14 days.
I value the reputation of BluWave and hope that you will address this matter with the seriousness it deserves. I look forward to your prompt and favorable response to resolve this issue amicably.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Email]
