Damaged Delivery Complaint Letter Layout
Damaged Delivery Complaint Letter Layout
June 10, 2051
Jeremy Marvin
Customer Service Manager
ApTerra Shipping Company
Omaha, NE 68101
Dear Mr. Marvin,
I am writing to formally report that I received a damaged product as part of my recent order #789654, placed on June 5, 2051. Unfortunately, the item, a 55-inch LED TV (Model XYZ123), arrived in a condition that is unacceptable and unfit for use.
The package was delivered on June 8, 2051, and upon opening it, I noticed the following issues:
-
The screen of the TV is cracked in several places.
-
The remote control was missing from the packaging.
I have attached photographs of the damaged TV and packaging for your reference and investigation.
Given the condition of the product, I kindly request one of the following resolutions:
-
A replacement of the damaged TV and missing remote at no additional cost.
-
A full refund of $499.99 to my original payment method.
Please let me know how you would like to proceed and the necessary steps to resolve this issue promptly.
I trust that this matter will be handled with the urgency it deserves. Please feel free to contact me at 222 555 7777 or [Your Email] if you need further information or clarification. I look forward to your prompt response.
Sincerely,
[Your Name]
