Hotel Walk Letter
Dear Lawrence Smith,
We hope this message finds you well. We are reaching out to express our sincerest apologies regarding a situation that has occurred with your upcoming reservation at [Your Company Name]. Due to an unexpected overbooking, we find ourselves in the regrettable position of not being able to accommodate you on March 15, 2050.
Please know that this decision was not made lightly, and we truly value your decision to choose [Your Company Name] for your stay. In light of this, we have arranged alternate accommodations for you at a nearby partner hotel, Oceanview Resort, which is located conveniently just a mile away from our hotel along the beach..
We have taken the liberty of upgrading your room category where possible to ensure you enjoy a comfortable stay. Additionally, we will cover the transportation costs between our hotel and the alternate hotel. Upon your arrival at [Your Company Name], please present this letter at the front desk, and we will arrange for your transportation promptly.
To further express our apologies, we would like to offer you a complimentary dinner for two at Oceanview Resort during your stay. We truly hope this will convey how much we value your understanding and patience in this matter.
We deeply regret any inconvenience this may cause and genuinely appreciate your understanding. Our team remains committed to ensuring that the rest of your travel plans are as smooth and pleasant as possible. Should you have any questions or require assistance, please do not hesitate to reach out to us directly at [Your Company Number]
or [Your Company Email].
Thank you for choosing [Your Company Name]. We look forward to welcoming you under better circumstances in the future.
Warm regards,
[Your Name]
Guest Relations Manager
[Your Company Name]
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