Complaint Acceptance Letter
Complaint Acceptance Letter
[Date]
Jane Doe
Customer
456 Residential St.
Townsville, CA 90211
Subject: Acceptance of Your Complaint
Dear Jane Doe,
I hope this message finds you well. We have received your complaint regarding the defective product you purchased from us, submitted on October 5, 2050. Thank you for bringing this matter to our attention.
We take all complaints seriously and are committed to addressing your concerns promptly. After a preliminary review, we accept your complaint and will initiate an investigation to understand the situation better. Our goal is to resolve the issue to your satisfaction and prevent similar occurrences in the future.
You can expect a follow-up communication from us by October 17, 2050, regarding our findings and the steps we will take. If you have any additional information that may assist us in our investigation, please do not hesitate to share it.
We appreciate your patience and understanding in this matter. Thank you for allowing us the opportunity to address your concerns.
Sincerely,
[Your Name]
[Your Title]
[Your Company Name]
