Courier Service Delivery Agreement
Courier Service Delivery Agreement
This Courier Service Delivery Agreement ("Agreement") is made effective as of the [Date], by and between [Your Company Name] ("Courier") and the Customer ("Customer"). This Agreement outlines the terms and conditions under which the Courier will provide delivery services to ensure clear expectations and mutual understanding.
1. Definitions
1.1 "Services"
"Services" refers to the courier and delivery services provided by the Courier as specified in this Agreement. This includes the pick-up, transportation, and delivery of goods as requested by the Customer. It encompasses various service levels tailored to meet different delivery needs.
1.2 "Delivery"
"Delivery" means the transfer of goods from the Customer to the designated recipient as per the delivery instructions provided. This process ensures that packages reach their intended destination in a timely and secure manner. The Courier strives to handle all deliveries with care and precision, minimizing the risk of damage.
2. Scope of Services
2.1 Services Provided
The Courier agrees to provide the following services, each designed to meet the diverse needs of Customers. Each service type offers unique features to accommodate various timelines and budgets:
|
Service Type |
Description |
Cost |
|---|---|---|
|
Standard Delivery |
Delivery within [1-3] business days, ideal for non-urgent packages that do not require immediate attention. |
$[10] |
|
Express Delivery |
Delivery within [1] business day for urgent packages requiring quick turnaround. This service is suitable for time-sensitive items such as important documents. |
$[25] |
|
Same-Day Delivery |
Delivery on the same day as the order, ensuring immediate needs are met. Ideal for last-minute requests or critical shipments. |
$[50] |
|
International Delivery |
Delivery to countries outside of [Country Name], subject to customs regulations and local laws. Additional fees may apply based on destination and weight. |
$[75] + fees |
All delivery times are estimates and may vary based on external factors such as weather conditions or operational constraints. The Courier is committed to providing timely updates regarding any potential delays.
3. Customer Obligations
3.1 Information Provision
The Customer agrees to provide accurate and complete information regarding the delivery, including the recipient's name, address, and contact number. Inaccurate information may result in delays, additional charges, or non-delivery, and the Customer will be responsible for any consequences arising from such inaccuracies.
3.2 Packaging
The Customer is responsible for ensuring that all items are properly packaged to prevent damage during transit. The Courier recommends using sturdy boxes and appropriate cushioning materials to protect fragile items. It is important to label packages clearly and include any necessary documentation for smooth processing.
3.3 Prohibited Items
The Customer agrees not to send any items that are prohibited by law or the Courier's policies. A complete list of prohibited items is available upon request and may include hazardous materials, perishables, and illegal goods. Failure to comply with this provision may result in penalties or the return of the package at the Customer's expense.
3.4 Signature Requirement
The Customer acknowledges that certain deliveries may require a signature upon receipt. It is the Customer's responsibility to ensure that a designated recipient is available at the delivery address to sign for the package.
4. Pricing and Payment
4.1 Fees
The Customer agrees to pay the Courier for the Services as detailed in Section 2. The Courier reserves the right to adjust fees based on market conditions and will notify the Customer of any changes in advance. Any promotional discounts or offers will be communicated through official channels and are subject to terms.
4.2 Payment Terms
Payments are due upon receipt of the invoice. Late payments may incur a fee of [5]% per month on the outstanding balance. Customers are encouraged to use electronic payment methods for faster processing and to avoid delays in service.
|
Payment Method |
Description |
|---|---|
|
Credit Card |
All major credit cards accepted; charges processed securely and promptly. |
|
Bank Transfer |
Bank details will be provided upon request; transfers should be made promptly to avoid service interruptions. |
|
Cash |
Only accepted for local deliveries; please have the exact amount ready to streamline the transaction. |
4.3 Receipt of Payment
Upon successful payment, the Customer will receive a receipt confirming the transaction. It is advisable to retain this receipt for future reference and to resolve any potential disputes.
5. Delivery Timeline
5.1 Estimated Delivery Timeframes
Delivery timeframes are as follows, and while the Courier strives to meet these estimates, external factors may cause delays. The Customer will be informed of any significant delays as soon as possible.
|
Service Type |
Estimated Timeframe |
|---|---|
|
Standard Delivery |
[1-3] business days; allows flexibility for non-urgent packages, with a commitment to keeping the Customer informed. |
|
Express Delivery |
[1] business day; perfect for time-sensitive deliveries requiring quick action. |
|
Same-Day Delivery |
Same day as order; requests should be made early in the day for optimal service. |
|
International Delivery |
[5-10] business days, depending on destination and customs processes. Customers are responsible for any customs duties or fees. |
5.2 Tracking
The Courier provides tracking information for all deliveries, allowing the Customer to monitor the status of their packages in real-time. Notifications will be sent via email or SMS as per the Customer's preference, ensuring transparency throughout the delivery process.
5.3 Delivery Notifications
Customers will receive delivery notifications once the package is on its way, as well as confirmation once it has been successfully delivered. This feature allows the Customer to stay informed and provides peace of mind.
6. Liability and Insurance
6.1 Liability Limitations
The Courier's liability for loss or damage to goods during transit is limited to a maximum of $[100] per package unless additional insurance is purchased by the Customer. The Customer acknowledges that this limitation is reasonable given the nature of the Services.
6.2 Insurance Options
Customers may purchase additional insurance for items valued over $[100] at the following rates, ensuring peace of mind for higher-value shipments. It is recommended to consider this option for fragile or valuable items.
|
Insurance Amount |
Cost |
|---|---|
|
$[1,000] |
$[15] |
|
$[5,000] |
$[50] |
|
$[10,000] |
$[100] |
nsurance claims must be filed within [30] days of delivery for consideration. Claims should include all relevant documentation to expedite the review process.
6.3 Limitation of Liability
In no event shall the Courier be liable for indirect, incidental, or consequential damages arising from the Services provided, including but not limited to loss of profits, business interruption, or loss of data.
7. Term and Termination
7.1 Term
This Agreement shall commence on the effective date and shall continue until terminated by either party. A review of this Agreement will occur annually to ensure terms remain applicable and reflective of the services provided.
7.2 Termination
Either party may terminate this Agreement with a written notice of [30] days. Any outstanding payments for Services provided must be settled, and the Customer must arrange for the return of any undelivered items.
7.3 Survival of Terms
Notwithstanding the termination of this Agreement, certain provisions, including those related to liability, payment, and confidentiality, shall survive and remain in effect.
8. Governing Law
8.1 Applicable Law
This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from this Agreement shall be resolved in the courts of [Jurisdiction]. Both parties agree to submit to the jurisdiction of such courts.
9. Amendments
9.1 Modification
Any amendments or modifications to this Agreement must be in writing and signed by both parties. This ensures that both the Courier and Customer are aware of any changes to the terms of service and can make informed decisions moving forward.
9.2 Notification of Changes
The Courier will notify the Customer of any changes to the Agreement at least [15] days prior to implementation. This provides the Customer with ample time to review and understand the modifications.
IN WITNESS WHEREOF, the parties hereto have executed this Courier Service Delivery Agreement as of the date first above written.
Provider:
Name:
Date:
Customer:
Name:
Date:
