Customer Service Job CV
CUSTOMER SERVICE JOB CV
Personal Details
[YOUR NAME]
[YOUR ADDRESS]
[YOUR NUMBER]
[YOUR EMAIL]
Objective
Enthusiastic and dedicated professional with over five years of experience in customer service, seeking to contribute my expertise and skills in a Customer Service role at a dynamic organization committed to delivering exceptional service.
Education
Associate Degree in Business Management
Institution: Community College
Year of Graduation: 2050
Skills
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Excellent communication skills, both verbal and written
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Strong problem-solving capabilities
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Proficient in CRM software and Microsoft Office Suite
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Experienced in handling a high volume of customer inquiries
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Ability to maintain composure in challenging situations
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Proven ability to work independently and as part of a team
Professional Experience
Senior Customer Service Representative
Company: Fivesphere
Duration: March 2060 – Present
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Assisted in resolving customer issues promptly and effectively, contributing to a 25% increase in customer satisfaction over two years.
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Trained junior staff in customer service protocols and processes, enhancing team performance and customer engagement.
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Collaborated with cross-functional teams to streamline processes and minimize the response time.
Customer Service Representative
Company: Fivesphere
Duration: June 2050 – February 2060
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Managed customer accounts, processed service requests, and provided information regarding company products and services.
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Contributed to the development of training manuals and resources that improved service delivery and productivity.
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Received Employee of the Month award twice for exceptional performance and dedication to customer satisfaction.
Certifications
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Certified Customer Service Professional (CCSP), 2021
References
Available upon request.
