CUSTOMER SERVICE JOB CV

Personal Details

[YOUR NAME]

[YOUR ADDRESS]

[YOUR NUMBER]

[YOUR EMAIL]

Objective

Enthusiastic and dedicated professional with over five years of experience in customer service, seeking to contribute my expertise and skills in a Customer Service role at a dynamic organization committed to delivering exceptional service.

Education

Associate Degree in Business Management

Institution: Community College

Year of Graduation: 2050

Skills

• Excellent communication skills, both verbal and written

• Strong problem-solving capabilities

• Proficient in CRM software and Microsoft Office Suite

• Experienced in handling a high volume of customer inquiries

• Ability to maintain composure in challenging situations

• Proven ability to work independently and as part of a team

Professional Experience

Senior Customer Service Representative

Company: Fivesphere

Duration: March 2060 – Present

• Assisted in resolving customer issues promptly and effectively, contributing to a 25% increase in customer satisfaction over two years.

• Trained junior staff in customer service protocols and processes, enhancing team performance and customer engagement.

• Collaborated with cross-functional teams to streamline processes and minimize the response time.

Customer Service Representative

Company: Fivesphere

Duration: June 2050 – February 2060

• Managed customer accounts, processed service requests, and provided information regarding company products and services.

• Contributed to the development of training manuals and resources that improved service delivery and productivity.

• Received Employee of the Month award twice for exceptional performance and dedication to customer satisfaction.

Certifications

• Certified Customer Service Professional (CCSP), 2021

References

Available upon request.

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