Health Card Customer Service Resume
I. Objective
Dedicated and customer-focused Health Card Customer Service Representative with over 5 years of experience in assisting clients with healthcare needs. Committed to providing exceptional service while effectively communicating complex health information. Seeking to leverage my skills in a challenging environment to enhance customer satisfaction and improve health care services.
II. Education
III. Qualifications
In-depth knowledge of health care services and regulations.
Strong understanding of healthcare policies and insurance processes.
Proven ability to handle customer inquiries efficiently and professionally.
Experience in conflict resolution and problem-solving in high-pressure situations.
IV. Skills
Excellent verbal and written communication skills.
Proficient in customer relationship management (CRM) software (e.g., Salesforce, Zendesk).
Strong organizational and multitasking abilities.
Knowledge of medical terminology and health insurance systems.
Ability to work collaboratively in a team-oriented environment.
V. Work Experience
1. Health Card Customer Service Representative
HealthFirst Insurance, Springfield, IL | June 2060 – Present
Provide high-quality customer service by responding to inquiries regarding health card eligibility, benefits, and claims processing.
Assist clients in resolving issues related to their health cards, ensuring accurate and timely information is communicated.
Collaborate with healthcare providers to verify patient information and streamline service delivery.
Conduct regular training sessions for new employees on customer service best practices and software usage.
Achieved a 95% customer satisfaction rating through proactive support and follow-up.
2. Customer Service Associate
Care Solutions, Springfield, IL | January 2058 – May 2060
Handled customer inquiries and complaints, maintaining a professional demeanor at all times.
Developed and maintained a knowledge base of company services to assist customers effectively.
Achieved a customer satisfaction rating of over 90% through proactive support and follow-up.
Assisted in training new hires on customer service protocols and systems.
VI. Certifications
Certified Customer Service Professional (CCSP)
National Customer Service Association, 2061
Health Insurance Portability and Accountability Act (HIPAA) Certification
American Health Information Management Association (AHIMA), 2060
VII. Professional Membership
Member, National Association of Healthcare Customer Service Representatives
2060 – Present
Member, American Health Information Management Association (AHIMA)
2060 – Present
VIII. Additional Information
Fluent in Spanish.
Volunteered at Springfield Community Health Center, providing health education to underprivileged communities.
Interested in continuous professional development and currently pursuing a certification in Health Information Management.
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