Health Card Customer Service Resume
Health Card Customer Service Resume
I. Objective
Dedicated and customer-focused Health Card Customer Service Representative with over 5 years of experience in assisting clients with healthcare needs. Committed to providing exceptional service while effectively communicating complex health information. Seeking to leverage my skills in a challenging environment to enhance customer satisfaction and improve health care services.
II. Education
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Bachelor of Science in Health Administration
Springfield University, Springfield, IL
Graduated: May 2060
III. Qualifications
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In-depth knowledge of health care services and regulations.
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Strong understanding of healthcare policies and insurance processes.
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Proven ability to handle customer inquiries efficiently and professionally.
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Experience in conflict resolution and problem-solving in high-pressure situations.
IV. Skills
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Excellent verbal and written communication skills.
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Proficient in customer relationship management (CRM) software (e.g., Salesforce, Zendesk).
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Strong organizational and multitasking abilities.
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Knowledge of medical terminology and health insurance systems.
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Ability to work collaboratively in a team-oriented environment.
V. Work Experience
1. Health Card Customer Service Representative
HealthFirst Insurance, Springfield, IL | June 2060 – Present
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Provide high-quality customer service by responding to inquiries regarding health card eligibility, benefits, and claims processing.
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Assist clients in resolving issues related to their health cards, ensuring accurate and timely information is communicated.
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Collaborate with healthcare providers to verify patient information and streamline service delivery.
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Conduct regular training sessions for new employees on customer service best practices and software usage.
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Achieved a 95% customer satisfaction rating through proactive support and follow-up.
2. Customer Service Associate
Care Solutions, Springfield, IL | January 2058 – May 2060
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Handled customer inquiries and complaints, maintaining a professional demeanor at all times.
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Developed and maintained a knowledge base of company services to assist customers effectively.
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Achieved a customer satisfaction rating of over 90% through proactive support and follow-up.
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Assisted in training new hires on customer service protocols and systems.
VI. Certifications
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Certified Customer Service Professional (CCSP)
National Customer Service Association, 2061 -
Health Insurance Portability and Accountability Act (HIPAA) Certification
American Health Information Management Association (AHIMA), 2060
VII. Professional Membership
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Member, National Association of Healthcare Customer Service Representatives
2060 – Present -
Member, American Health Information Management Association (AHIMA)
2060 – Present
VIII. Additional Information
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Fluent in Spanish.
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Volunteered at Springfield Community Health Center, providing health education to underprivileged communities.
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Interested in continuous professional development and currently pursuing a certification in Health Information Management.
