Restaurant Complaint Response Letter
RESTAURANT COMPLAINT RESPONSE LETTER
Dear Adela Abshire,
Thank you for bringing your recent experience at [Your Company Name] to our attention. We are truly sorry to hear that your visit did not meet your expectations. Your feedback is valuable, and we take all concerns seriously to ensure we continue to improve our service.
We apologize for the delay in service and the quality of your meal on October 15, 2052. We understand how frustrating it must have been to wait longer than expected for your order and receive food that was not up to the standard you deserve. Please know that this matter has been addressed with both our kitchen and front-of-house teams to prevent any future occurrences.
As a gesture of goodwill, we would like to offer you a 20% discount on your next visit or a complimentary appetizer of your choice. We hope this will provide an opportunity to restore your confidence in our restaurant and give us the chance to serve you better.
We would also appreciate the chance to learn more about your experience to ensure we resolve any lingering issues. Please feel free to reach out directly at [Your Company Email] or call us at [Your Company Number]. We appreciate your patronage and hope to welcome you back soon for a better dining experience.
Sincerely,
[Your Name]
Customer Service Manager
