Free AMC Terms and Conditions Template
AMC Terms and Conditions
I. Introduction
This Annual Maintenance Contract (AMC) is entered into between [YOUR COMPANY NAME], hereafter referred to as the “Service Provider,” and the Customer, hereafter referred to as the “Client.” The purpose of this agreement is to provide maintenance services for the Client’s equipment, machinery, or systems, ensuring they remain operational and in good condition throughout the contract term.
II. Scope of Services
The Service Provider agrees to offer the following maintenance services under this contract:
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Preventive Maintenance: Regular inspections and servicing of equipment to ensure optimal performance.
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Corrective Maintenance: Repair services for malfunctioning equipment, including parts replacement.
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Software and Firmware Updates: For IT-related equipment, the Service Provider will update software/firmware as necessary.
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Emergency Support: Available 24/7 for critical breakdowns or failures as specified in the response times.
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Additional Services: Any service beyond the listed scope, subject to additional charges and mutual agreement.
Effective Date: January 1, 2050
End Date: December 31, 2050
III. Payment Terms
The Client agrees to pay the following fees for the services provided under this contract:
|
Service Type |
Annual Fee |
Payment Schedule |
Due Date |
|---|---|---|---|
|
Basic Maintenance |
$2,500 |
Annual Payment |
January 1, 2050 |
|
Additional Support |
$1,000 |
On-demand Payment |
As incurred |
|
Emergency Repairs |
$500/hr |
Upon Completion of Service |
As incurred |
All payments must be made via bank transfer to [YOUR COMPANY NAME]. Late payments may result in suspension of services until payment is received.
IV. Response and Resolution Times
The Service Provider guarantees the following response and resolution times for different service categories:
|
Service Type |
Response Time |
Resolution Time |
|---|---|---|
|
Preventive Maintenance |
48 hours |
Within 72 hours |
|
Critical Failure |
2 hours |
Within 6 hours |
|
Non-Critical Failure |
24 hours |
Within 48 hours |
These response and resolution times are calculated during regular business hours (9:00 AM – 6:00 PM, Monday through Friday, excluding public holidays).
V. Exclusions
This AMC does not cover the following:
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Damage due to external factors, such as natural disasters or unauthorized modifications.
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Consumable items like toner cartridges, batteries, and filters.
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Repairs caused by improper use, neglect, or accidents.
-
Equipment not listed in the scope of services.
Any service outside these exclusions will incur additional charges based on the Service Provider's standard rates.
VI. Termination and Renewal
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Termination: Either party may terminate the contract with 30 days' written notice if the other party breaches any significant terms of this agreement.
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Renewal: Upon expiration of this AMC, the contract may be renewed by mutual agreement, with adjustments to the terms and pricing if necessary.
Termination Date: November 30, 2050
Renewal Date: December 1, 2050
VII. Liability and Indemnity
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Service Provider Liability: The Service Provider’s liability under this AMC is limited to the repair or replacement of defective equipment covered by the agreement.
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Client Responsibility: The Client is responsible for ensuring that all equipment is used as per the manufacturer’s guidelines. Any damages caused by misuse will not be covered.
Both parties agree to indemnify each other from any liability arising out of the failure to perform duties specified in this contract.
VIII. Force Majeure
Neither party shall be held liable for delays or failures in performance due to events beyond their control, including but not limited to:
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Natural disasters (earthquakes, floods, hurricanes)
-
Labor strikes
-
Acts of war, terrorism, or government regulations
In such cases, the affected party must notify the other party promptly and make reasonable efforts to resume services as soon as possible.
