Customer Service Appraisal Form Template

Customer Service Appraisal Form

Please complete this form to evaluate the performance of the employee in customer service

Employee Information

Name

Position

Department

Review Period

Reviewer’s Name

Job Performance Evaluation

Customer Interaction

Evaluate the employee’s ability to engage positively and professionally with customers.

Problem-Solving Skills

Assess the employee’s ability to handle customer complaints and resolve issues effectively.

Communication

Review the employee’s communication clarity and effectiveness with customers.

Team Collaboration

Rate the employee’s contribution to maintaining a supportive and effective team environment.

Customer Satisfaction

Evaluate the employee’s role in achieving high levels of customer satisfaction.

Goals and Recommendations

Areas for Improvement

Future Goals

Appraisal Details

Employee's Job Performance Rating

Overall Review Summary

Summarize the employee’s customer service performance during the review period.

Eligibility for Recognition/Promotion

Confirmation & Signatures

Do you agree with the details provided in this appraisal form?

Evaluator

Name:

Date:

Employee

Name:

Date:

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