Free Customer Service Appraisal Form Template
Customer Service Appraisal Form
Please complete this form to evaluate the performance of the employee in customer service
Employee Information
Name
Position
Department
Review Period
Reviewer’s Name
Job Performance Evaluation
Customer Interaction
Evaluate the employee’s ability to engage positively and professionally with customers.
Problem-Solving Skills
Assess the employee’s ability to handle customer complaints and resolve issues effectively.
Communication
Review the employee’s communication clarity and effectiveness with customers.
Team Collaboration
Rate the employee’s contribution to maintaining a supportive and effective team environment.
Customer Satisfaction
Evaluate the employee’s role in achieving high levels of customer satisfaction.
Goals and Recommendations
Areas for Improvement
Future Goals
Appraisal Details
Employee's Job Performance Rating
Overall Review Summary
Summarize the employee’s customer service performance during the review period.
Eligibility for Recognition/Promotion
Confirmation & Signatures
Do you agree with the details provided in this appraisal form?
EvaluatorName: Date: |
EmployeeName: Date: |
Employee Appraisal Form Templates @ Template.net
