Free Business Process Risk Assessment

Template.net’s Business Process Risk Assessment Template is designed to help you analyze potential risks within your business operations. Customizable and editable, this template can be tailored to specific processes. Quickly adjust and optimize the template with our AI Editor Tool, making your risk assessments more efficient and targeted for success.

Business Process Risk Assessment

Company Name: [Your Company Name]
Department/Process: Sales and Customer Service Department
Assessment Date: May 1, 2090
Assessor(s): [Your Name]

1. Objective

The objective of this Business Process Risk Assessment is to systematically identify, assess, and manage operational risks within key business processes such as production, sales, and customer service. By evaluating these risks, the goal is to enhance operational efficiency, reduce potential disruptions, ensure regulatory compliance, and improve overall business performance.

2. Risk Identification

For each business process (e.g., production, sales, customer service), identify the potential risks. Evaluate internal and external factors that could impact the process.

Process Area	Risk Description	Risk Category (e.g., Financial, Operational, Compliance)	Risk Owner
Production	E.g., Equipment failure, supply chain disruption, labor shortages	Operational	____________________
Sales	E.g., Loss of key clients, inaccurate demand forecasting, competitive pressure	Financial / Operational	____________________
Customer Service	E.g., Poor customer satisfaction, employee turnover, lack of adequate support systems	Operational / Customer Experience	____________________
Logistics	E.g., Shipment delays, inventory errors, inefficient routing	Operational / Financial	____________________
IT Systems	E.g., Cybersecurity threats, software malfunctions, outdated infrastructure	Operational / Compliance	____________________

3. Risk Assessment Matrix

Evaluate the likelihood and impact of each identified risk to prioritize them. Use the matrix below to classify each risk.

Likelihood	Impact	Risk Rating (Likelihood x Impact)
Very Low (1)	Very Low (1)	Very Low (1)
Low (2)	Low (2)	Low (2)
Medium (3)	Medium (3)	Medium (6)
High (4)	High (4)	High (16)
Very High (5)	Very High (5)	Very High (25)

Likelihood:

1 = Rare, 5 = Almost certain

Impact:

1 = Negligible, 5 = Catastrophic

4. Risk Evaluation and Prioritization

Process Area	Risk Description	Likelihood Rating (1-5)	Impact Rating (1-5)	Risk Rating (Likelihood x Impact)
Sales	Loss of key clients due to poor relationship management	Likelihood: 3 (Possible)	Impact: 4 (High)	Risk Rating: 12 (Medium)
IT Systems	Cybersecurity threat due to outdated software	Likelihood: 5 (Almost Certain)	Impact: 5 (Catastrophic)	Risk Rating: 25 (Very High)

5. Mitigation Strategies

For each high and medium risk, identify actions to mitigate or manage the risk.

Risk Description	Risk Rating	Mitigation Actions	Responsible Person	Status
Equipment Failure	High (16)	Schedule regular maintenance; train staff on emergency procedures	John Doe, Operations Lead	Pending
Cybersecurity Threat	High (20)	Implement stronger firewalls; conduct regular security audits	Jane Smith, IT Manager	In Progress
Customer Turnover	Medium (12)	Improve employee satisfaction through surveys and engagement programs	Mike Johnson, HR Manager	Planned

6. Residual Risk Evaluation

After applying mitigation strategies, reassess the risk level.

Risk Description	Residual Risk Rating	Risk Level After Mitigation	Responsible Person
E.g., Equipment Failure	Low (5)	Low	John Doe
E.g., Cybersecurity Threat	Medium (10)	Medium	Jane Smith
E.g., Customer Turnover	Low (6)	Low	Mike Johnson

7. Monitoring and Review

Monitoring Frequency: (e.g., Weekly, Monthly, Quarterly) ____________________
Review Date: ___________________________
Next Assessment Date: ___________________

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