Immediate Action Performance Warning Letter

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[Your Company Name]

[Your Company Email]

March 10, 2060

Cyrus Ortiz

Customer Support Specialist

123 Business Blvd, Suite 400

Metropolis, NY 10001

Dear Cyrus Ortiz,

Subject: Immediate Action Performance Warning

I am writing to formally address concerns regarding your recent performance at TechSolutions Corp. Despite previous discussions and feedback, it has come to our attention that your performance in the following areas has not met the required standards:

1. Failure to Meet Customer Support Response Times: On multiple occasions, including January 20, 2060, and February 5, 2060, you did not respond to customer inquiries within the required 24-hour period, which has led to delayed resolution of customer issues.

2. Inconsistent Adherence to Company Policies: On February 15, 2060, it was noted that you violated the company's policy regarding accurate documentation of customer interactions. The case details were not properly recorded in the CRM system, leading to discrepancies in customer follow-ups.

3. Excessive Tardiness: You have been late to work on several occasions, including January 25, 2060, and February 12, 2060. Consistent tardiness disrupts the workflow and affects team efficiency.

As a result, we are issuing this Immediate Action Performance Warning, effective immediately. This letter serves as an official reminder that the company expects you to improve in these areas promptly.

Expectations for Improvement:

• Customer Support Response Times: Ensure all customer inquiries are responded to within the 24-hour timeframe. If you require additional assistance with managing your workload, please communicate with your supervisor.

• Adherence to Company Policies: Make sure all customer interactions are documented correctly in the CRM system, following the guidelines provided during training. Any future violations will result in further disciplinary actions.

• Attendance and Punctuality: Improve your attendance by ensuring you arrive at work on time each day. Any further tardiness or unexcused absences will be addressed seriously.

Consequences of Non-Improvement: If these performance issues are not addressed within the next 30 days, by April 9, 2060, further disciplinary action may be taken, including suspension or termination of employment. We are committed to supporting your improvement, but continued failure to meet the required standards will leave us with no choice but to proceed with more severe measures.

Support and Resources: We are offering the following support to assist you in improving your performance:

• Access to additional training on CRM systems and customer support best practices, which will be arranged by your direct supervisor, Sarah Mitchell.

• Weekly check-ins with Sarah Mitchell to monitor your progress and discuss any challenges you may encounter.

• Please acknowledge receipt of this letter and schedule a meeting with Sarah Mitchell by March 15, 2060, to discuss your plan for improvement and any further assistance you might require.

We believe you have the potential to meet the company’s expectations and look forward to seeing significant improvement.

Sincerely,

[Your Name]

Human Resources Manager

[Your Email]

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