Free Customer Service Interview Form Template
Customer Service Interview Form
Please fill out the following form to evaluate the candidate.
Candidate Information
Name
Phone number
Position Applied For
Interview Location
Interview Questions
Tell us about your previous customer service experience.
How do you handle challenging or upset customers?
Describe a time when you went above and beyond to help a customer.
What is your approach to multitasking in a fast-paced environment?
How do you ensure customer satisfaction after an issue has been resolved?
What tools or software have you used in customer service?
Candidate Evaluation
Communication Skills
Problem-Solving Ability
Empathy and Patience
Professionalism
Additional Comments
Date:
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