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1. A customer approaches you with a complaint. What do you do first?

• A. Listen to the customer’s concerns without interrupting.

• B. Explain why the issue happened before they finish speaking.

• C. Suggest they contact another department to resolve it.

2. A coworker disagrees with your idea. How do you respond?

• A. Defend your idea without considering their input.

• B. Listen to their feedback and consider their perspective.

• C. Ignore their comments and proceed with your idea.

3. A client requests assistance with a problem outside your expertise. What do you do?

• A. Attempt to help even if you're unsure.

• B. Politely inform the client and refer them to someone who can assist.

• C. Ignore the request and hope someone else handles it.

4. A project deadline is approaching, and you're falling behind. What is your first step?

• A. Inform your supervisor and ask for guidance.

• B. Work overtime to catch up without notifying anyone.

• C. Delegate tasks to team members without consulting them.

5. Your supervisor gives you constructive criticism about your performance. What is your approach?

• A. Dismiss their comments and continue working.

• B. Explain why their criticism isn’t accurate.

• C. Listen to their feedback and work on improving.

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