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1. What is the primary purpose of active listening in communication?

• A. To give advice immediately

• B. To understand and respond thoughtfully

• C. To wait for your turn to speak

• D. To agree with the speaker

2. Which of the following is an example of non-verbal communication?

• A. Saying "hello"

• B. Making eye contact

• C. Writing a letter

• D. Giving a presentation

3. What is an essential element of a successful workplace meeting?

• A. Long discussions

• B. Clear agendas and set goals

• C. Open-ended topics

• D. Frequent interruptions

4. Explain how body language can impact communication in the workplace.

5. Describe two ways you can improve your communication skills with a team member who has a different communication style than you.

6. Listening attentively to a colleague during a conversation can prevent misunderstandings in the workplace.

• True

• False

7. It's important to avoid feedback when working in a team, as it can be misunderstood.

• True

• False

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