Situational Judgment Test

Name

Position Applied For

Date

1. You are assigned to lead a project, but a team member is consistently missing deadlines, affecting overall progress. What would you do?

• Address the issue directly with the team member and offer support to help them meet deadlines.

• Report the issue to your supervisor immediately.

• Reassign their tasks to other team members without informing them.

• Ignore the issue, assuming it will resolve itself over time.

2. A customer approaches you with a complaint about a product or service. They seem upset and demand immediate attention. What would you do?

• Listen actively to their concerns and propose a solution promptly.

• Apologize and refer them to someone else in the company.

• Dismiss their concerns if you believe the issue isn’t valid.

• Promise a resolution without taking immediate action.

3. During a meeting, you notice a colleague presenting incorrect data that could impact a significant decision. What would you do?

• Point out the error immediately and offer the correct information.

• Wait until after the meeting to discuss the error privately with the colleague.

• Do nothing, assuming someone else will address it.

• Agree with the data to avoid conflict.

4. You are part of a team working on a critical project with a tight deadline. A team member suggests a shortcut that might save time but could compromise the quality of the final product. What would you do?

• Agree to the shortcut to meet the deadline.

• Discuss the potential risks with the team and propose an alternative plan.

• Inform the manager about the suggestion and seek their guidance.

• Follow the shortcut without questioning it, as the deadline is most important.

5. You are handling a work-related conflict between two colleagues who are struggling to collaborate on a shared task. This conflict is starting to impact the team’s productivity. What would you do?

• Mediate a discussion between them to help resolve their differences.

• Divide their responsibilities to minimize interaction and reduce conflict.

• Escalate the issue to a supervisor without attempting to resolve it first.

• Ignore the conflict, assuming they will resolve it themselves.