Free Product Feedback Call Report Template
Product Feedback Call Report
Date: January 10, 2050
Call Duration: 35 minutes
Customer Name: Dr. Elena Martinez
Company: QuantumGen Solutions
Product: Quantum Data Analyzer 12.3
Key Discussion Points:
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Feature Usability:
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Positive: Intuitive interface for data visualization tools.
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Negative: The real-time analytics feature has a lag of 3–5 seconds under heavy data loads.
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Customer Suggestions:
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Introduce multi-language support for global teams.
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Add customizable dashboard widgets.
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Issues Reported:
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Data export crashes intermittently when using the Quantum Integration Module.
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Compatibility issue with the AI-Predict plugin.
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Action Items:
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Assign a technical representative to resolve compatibility concerns.
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Schedule a follow-up call on January 25, 2050, for updates.
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Additional Notes:
Customers expressed high satisfaction with overall product value but emphasized the need for quick resolution of identified issues.
Prepared By: [Your Name]
Department: Customer Experience
