Delivery Service Restaurant Meeting Minute Template
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Delivery Service Restaurant Meeting Minutes

Date: June 15, 2064
Time: 10:00 AM
Location: [Your Company Name] Conference Room

1. Attendees

  • [Your Name], Restaurant Manager

  • Emily Clark, Delivery Service Coordinator

  • Michael Lee, Operations Manager

  • Sarah Watson, Customer Service Representative

2. Agenda

  1. Review of Delivery Performance for Q4 2063

  2. Customer Feedback and Improvement Strategies

  3. Delivery Route Optimization Discussion

  4. Training for New Delivery Drivers

3. Meeting Minutes

  1. Delivery Performance for Q4 2063

    • Summary: Overall delivery time improved by 15%, but there were several instances of late deliveries during peak hours.

    • Action Items:

      • Emily Clark will conduct a review of peak-hour delivery patterns and report back by January 22, 2064.

      • Michael Lee to explore potential software for real-time tracking and integration with the current POS system by January 30, 2064.

  2. Customer Feedback and Improvement Strategies

    • Summary: Customers expressed satisfaction with food quality but noted issues with late arrivals. Packaging complaints were minimal.

    • Action Items:

      • Sarah Watson will send follow-up surveys to 100 customers for more detailed feedback by January 20, 2064.

      • [Your Name] will develop a plan to introduce a 10-minute grace period policy for delivery delays, with a proposed rollout by February 1, 2064.

  3. Delivery Route Optimization

    • Summary: Discussion on using AI for optimizing delivery routes, reducing time and costs. The team considered a partnership with a local tech company for implementation.

    • Action Items:

      • Michael Lee will schedule a demo with the AI route optimization vendor, SwiftRoute Technologies, for February 3, 2064.

      • Evaluate the integration with the existing fleet management system after a demo.

  4. Training for New Delivery Drivers

    • Summary: New hires are not fully aware of the restaurant’s delivery protocol. This has led to some inconsistencies in customer service.

    • Action Items:

      • Emily Clark will organize a two-day training session for new drivers on January 18-19, 2064.

      • The training will include customer interaction, problem-solving scenarios, and proper food-handling techniques.

      • Sarah Watson will assist in preparing training materials.

Next Meeting: February 5, 2064
Adjournment: 11:00 AM

[Your Name]
Restaurant Manager
[Your Email]

Restaurant Meeting Minute @ Template.net