The provider demonstrates empathy and professionalism toward patients.

Diagnosis and treatment are accurate and evidence-based.

Patients are involved in decision-making regarding their care plans.

Confidentiality and privacy are maintained at all times.

Provider explains medical conditions and treatments in understandable terms.

Active listening is practiced during patient interactions.

Communication is respectful and culturally sensitive.

Timely follow-up on patient inquiries and concerns is ensured.

Appointments start and end on time with minimal delays.

Medical records are updated and maintained accurately.

Workflow is streamlined to minimize patient wait times.

Emergency protocols are in place and effectively implemented.

Examination rooms and equipment are clean, sanitized, and functional.

Facilities are accessible to individuals with disabilities.

Medical supplies and equipment are adequately stocked.

Safety and hygiene standards are consistently upheld.

Provider participates in regular training to stay updated on best practices.

Certifications and licenses are current and valid.

Team members collaborate effectively and share knowledge.

Provider adheres to ethical standards and guidelines.

Patients report satisfaction with the care and services received.

Complaints and concerns are addressed promptly and effectively.

Feedback is regularly collected and used for continuous improvement.

The provider demonstrates accountability for patient outcomes.