IT services are available during business hours.

Support is available after business hours for emergencies.

Service uptime and reliability meet expectations.

Response times to service requests are timely.

Support team provides effective solutions to issues.

Support staff is knowledgeable and skilled.

Support team is available through multiple communication channels.

Customer feedback regarding support staff is positive.

IT services meet the expected quality standards.

Services are reliable and consistent.

Any service outages are handled promptly and communicated effectively.

Service issues are resolved within the agreed timeframes.

Systems are operating at optimal speed.

There is minimal downtime or disruption in service.

The system is scalable and can handle increasing loads.

There are no major issues with system security.

Services are user-friendly and intuitive.

The system interface is clear and easy to navigate.

End-users are satisfied with the overall IT services provided.

IT services meet the needs of all user groups.

IT services comply with relevant industry standards and regulations.

Data security measures are effective and up-to-date.

Regular security audits are conducted.

IT services adhere to privacy and confidentiality policies.