Free Customer Satisfaction Assessment Template

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Free Customer Satisfaction Assessment Template

Customer Satisfaction Assessment

Customer Information (Optional)

Date

Time

Customer Satisfaction Review

Survey Questions

Field

Options/Details

Overall Satisfaction

On a scale of 1 to 5, how satisfied are you with your overall experience?
☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5

Product/Service Quality

☐ Excellent ☐ Good ☐ Average

☐ Poor ☐ Very Poor

Customer Service Experience

☐ Very Satisfied ☐ Satisfied

☐ Neutral ☐ Dissatisfied

☐ Very Dissatisfied

Value for Money

☐ Strongly Agree ☐ Agree

☐ Neutral ☐ Disagree

☐ Strongly Disagree

Delivery and Timeliness

☐ Yes, it was on time

☐ No, it was delayed

Open-Ended Questions

What did you like most about our product/service?

What can we do to improve your experience?

Net Promoter Score (NPS)

How likely are you to recommend us to a friend or colleague?

On a scale of 0 to 10:
☐ 0 ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10

Follow-Up Action

(Optionl)

Would you like a team member to contact you regarding your feedback?

☐ Yes ☐ No

Assessment Templates @ Templa