Free Customer Satisfaction Assessment Template
Customer Satisfaction Assessment
Customer Information (Optional) |
Date |
Time |
---|---|---|
Customer Satisfaction Review
Survey Questions |
Field |
Options/Details |
---|---|---|
Overall Satisfaction |
On a scale of 1 to 5, how satisfied are you with your overall experience? |
|
Product/Service Quality |
☐ Excellent ☐ Good ☐ Average ☐ Poor ☐ Very Poor |
|
Customer Service Experience |
☐ Very Satisfied ☐ Satisfied ☐ Neutral ☐ Dissatisfied ☐ Very Dissatisfied |
|
Value for Money |
☐ Strongly Agree ☐ Agree ☐ Neutral ☐ Disagree ☐ Strongly Disagree |
|
Delivery and Timeliness |
☐ Yes, it was on time ☐ No, it was delayed |
|
Open-Ended Questions |
What did you like most about our product/service? |
|
What can we do to improve your experience? |
||
Net Promoter Score (NPS) |
How likely are you to recommend us to a friend or colleague? |
On a scale of 0 to 10: |
Follow-Up Action (Optionl) |
Would you like a team member to contact you regarding your feedback? |
☐ Yes ☐ No |