Sample Response To Customer Complaint Letter

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RESPONSE TO CUSTOMER COMPLAINT LETTER

[DATE]

Dear [RECIPIENT NAME],

I would like to extend my sincerest apologies for the unfortunate incident which happened last [DATE 1] between you and one of our customer service employees. We received your letter of complaint and immediately looked into the matter. We are taking the necessary steps to appropriately deal with our employee's mishap which caused distress and disappointment on your part.

With regard to your issue on our [PRODUCT/SERVICES], we redirected your inquiry to the customer service department. We are happy to inform you that the issue is currently being resolved. [DETAIL]. You can expect feedback from us about this issue within [NUMBER] [WEEK/MONTH/YEAR] from today.

Thank you very much for entrusting your needs and for communicating with us your concerns. We guarantee to serve you even better in the future.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]