Free Hotel Apology Letter

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HOTEL APOLOGY LETTER

[DATE]

Dear [RECIPIENT NAME],

I am [YOUR NAME], [YOUR DESIGNATION] of the hotel, [NAME]. It has been brought to my attention that we have failed to give you the level of hospitality you and your family expected from our establishment. As you may know, providing the highest quality of service is our number one priority. Hearing this type of feedback prompts us to address this matter immediately.

We sincerely apologize for the inconvenience, however, the type of accommodation that you booked is currently available due to maintenance and repair of room walls. The work took longer than we expected and we have to close the affected areas for more than [NUMBER] hours.

I hope this event does not let stop you from staying with us in the future. If you happen to travel again here, please do not hesitate to contact me directly via [YOUR PHONE NUMBER].

Regards,

[YOUR SIGNATURE]

[YOUR NAME]