General And Operations Manager Job Description

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GENERAL AND OPERATIONS MANAGER JOB DESCRIPTION

The General and Operations Manager is someone responsible for planning, directing, and coordinating the operations for both public and private organizations. Moreover, responsibilities such as formulating plans, managing operations on a daily basis, and planning on proper usage of equipment and human resources are part of the General and Operations Manager’s job. Moreover, these are too general and diverse in nature. 

DUTIES AND RESPONSIBILITIES:

• The General and Operations Manager is responsible for reviewing financial statements, sales or other important reports and data that will measure productivity in the company/organization. Moreover, part of the responsibility is to assess areas that need cost reduction program for improvement. 
• The General and Operations Manager is responsible for coordinating business activities in the company concerning pricing, sales, and product dissemination. Related activities are marketing, direct sales, projects, organizational operations, and customer service. 
• The General and Operations Manager holds responsible for managing administrative activities related to product creation/distribution, providing services, and other organizational operations within the company. 
• The General and Operations Manager is responsible for preparing work schedules intended for staff and employees as well as assigning certain duties and tasks. 
• The General and Operations Manager will be the one to set prices for goods and services. These are based on customer demand forecasts that will be monitored by certain departments in the company. 
• The General and Operations Manager shall monitor and keep track suppliers’ record in order to ensure that they are providing required goods and services in an effective and efficient manner. Moreover, this should be within expenditure limit. 
• The General and Operations Manager should supervise the flow of goods and services into and from the factory. This is essential in order to ensure effectiveness and sustainability of the entire operations in the company/organization. 
• The General and Operations Manager is liable for executing sales work which includes assisting customers in a more friendly manner, restocking equipment, or doing inventory reports. 
• He or she must establish policies, objectives, and goals for the company. This will be in coordination with board members, staff, and other officials in the company. Moreover, other related responsibilities are implementing organizational processes, developing organizational goals, and policies. 
• He or she should execute different functions in relation to employee training, evaluation, and conducting other training programs. 
• The General and Operations Manager is responsible for planning or managing different activities such as developing marketing plans, directing sales, customer service, and effective strategies. Moreover, this should be in coordination with the development managers in the company. 
• Part of the General and Operations Manager’s responsibilities is to implement product-marketing strategies. Such activities include advertising campaigns, sales promotion, marketing plans, and other related activities. 
• The General and Operations Manager holds responsible for recommending locations needed for new facilities as well as remodeling current and existing establishments. Part of it is managing environmental projects for sustainability. 
• The General and Operations Manager will direct and supervise departments of businesses that are non-merchandising. Direct sales, customer service, and organizational operations are part of it as well. 
• He or she must plan layouts for the store or display ideal designs for other staff to see. 

WORK ACTIVITIES: 

As for work activities, these are the major activities that a General and Operations Manager must do: 

• Making ideal decisions as well providing effective problem solutions. Analyze and assess results in order to determine the best solution in solving company issues/problems. 
• Should observe and acquire information from relevant and appropriate sources or references. 
• Disseminating important information to subordinates, co-workers, and board members through email, phone, or in person. 
• Coordinating with other employees and staff in order to work together and accomplish duties and tasks. This will make things easier and faster. 
• Making use of computerized systems in programming, setting up functions, and processing important company information to all departments in the company. 
• Identifying information by means of recognizing the same or different aspects. This includes setting and monitoring performance standards for every employee in the company. 
• Motivating and providing direction to associates and different departments in the company. Guidance and direction are a must. 
• Monitoring processes and reviewing needed information from reliable source materials and detect problems. 
• Evaluating different qualities of employees within the company and assessing their importance and value in the company. 
• Planning and establishing ideal goals that will help accomplish desired work or project. 
• Evaluating and using relevant information as well as judgment in order to determine if the events abide with company’s standards and regulations. 
• Building mutual trust amongst employees, staff and board members in the company. 
• Making ideal schedules for programs and other company activities that include the employees’ works and achievements. 
• Categorizing and verifying relevant information in different departments of the company. 
• Providing training and educational programs for employees. 
• Establishing constructive working relationship with co-workers and board members in the company. 
• Establishing developmental needs for employees and helping them in improving their skills and knowledge. 
• Interacting with people outside the company and representing the company to potential customers and other external references. Such information can be shared in person through writing, email, or in person. 
• Properly handle complaints, disputes, and providing resolution for conflicts and negotiation. 
• Working directly with the employees of the company which includes effective customer service and proper guest or client accommodation. 
• Managing and maintaining reliable and legal resources. This also includes proper budgeting of expenses. 
• Developing long term company goals and objectives. Strategies should be effective and ideal. 
• Analyzing underlying facts of information through formulating data and breaking it down into separate sections. 
• Documenting information through writing or in a systematized manner. 
• Doing daily administrative tasks and handling paperwork. 
• Developing ideal and informative contributions. 
• Providing assistance and medical attention to co-workers, customers, and the public. 
• Utilizing machines or processes helpful for making tasks more convenient and achievable.