Letter to Customer Not Home for Service Appointment Template

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Personally installing equipment or items bought may not be possible for some individuals as they may not know the minimal required knowledge in doing so. Our Letter to Customer Not Home for Service Appointment letter is made to provide notice to a customer that installation did not push through since the installers cannot access the area and the owner is not around. Instantly print the document after editing by filling up your information. Get an immediately useable template to send out to clients who have missed their agreed upon installation service date. Make use of this template by downloading today!

LETTER TO CUSTOMER NOT HOME FOR SERVICE APPOINTMENT

[DATE]

Dear [RECIPIENT NAME],

Upon receiving your complaint from one of our customer service representatives regarding an issue [DETAIL] on [DATE 1], we immediately decided to dispatch a repairman to your home address to resolve the issue. The appointment date for the repairman was agreed to be on [DATE 2] at [TIME]. However, the repairman was unable to resolve the issue since you were not available at that time. The repairman proceeded to contact you through the contact number you provided but received no response. The repairman waited outside of your home for [NUMBER] hours before deciding to return to our company branch.

Be that as it may, it was advised to you by our customer service representative that a customer may cancel the appointment [NUMBER 1] hours before the agreed-upon time if there are any conflicts from the customer’s end. Due to your absence during the appointed meeting, the repairman was unable to resolve your issue accordingly.

If you would like to set up another appointment with our repairman, you may contact us at [YOUR PHONE NUMBER] or send an email at [YOUR EMAIL ID]. We hope to resolve your problem as soon as possible.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]