Customer Complaint Letter Template

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A letter template you can use to resolve a problem regarding poor product quality. Download this for free and get to make a formal complaint letter. This is easy to edit and customize.

Customer Complaint Letter

[DATE]

Dear [RECIPIENT NAME],

I am writing to complain about the poor quality of the product that I bought from your company. While I believe that this could be an isolated incident, I want you to be aware of it in case there are more complaints similar to mine, and for you to address the issue as soon as possible.

The product in question is [PRODUCT/SERVICES] and among the problems that I have found include the following: [DETAILS]. As for the unsatisfactory product that I received, I will acquiesce to a replacement or a refund, which you can send to my address i.e. [ADDRESS].

I hope I will hear from you soon regarding the issues I’ve addressed in this letter. If you have any more questions or concerns, please feel free to contact me during office hours via phone [YOUR PHONE NUMBER] or email [YOUR EMAIL ID].

Thank you in advance for taking this matter seriously. I hope that this problem will be addressed as soon as possible. Have a good day ahead.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]