Business Apology Letter Template

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BUSINESS APOLOGY LETTER

[DATE]

Dear [RECIPIENT NAME],

This letter is to kindly offer you our sincerest apology for our failure to deliver your orders as scheduled. We were supposed to deliver your orders dated [DATE 1] to your warehouse at [ADDRESS] on or before [DATE 2]. Unfortunately, we were met with an unexpected power failure in our assembly line last [DATE 3] and our operation came to a stop for [NUMBER] days. As a result, your orders were delivered [NUMBER 1] days late from its schedule.

We take full responsibility for any inconvenience it may have caused on your end. As a form of restitution, we will provide you with a [NUMBER]% discount on the purchase price and we will allow your payment to be made in 6 equal monthly installments.

Again, we deeply apologize for the delayed delivery. We assure you that this is not usual in the level of customer service of [YOUR COMPANY NAME]. We guarantee that your next order will be delivered on time.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]