Formal Apology Letter Template

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FORMAL APOLOGY LETTER

[DATE]

Dear [RECIPIENT NAME],

This letter serves as a confirmation that we have duly received your complaint regarding the delay in the delivery of the product items you have ordered on [DATE 1]. In such regard, we sincerely apologize for the delay and any inconvenience you may have experienced regarding the issue.

At [YOUR COMPANY NAME] we strive to ensure the satisfaction of our customers and it is such a disappointment on our part that we failed to meet your expectations. To remedy the issue, we have conducted a thorough investigation and we found out that [DETAIL].

As proof of our efforts to satisfy our customers with our services, we have taken steps regarding the said issue and in [NUMBER] days, your delivery shall be expressly shipped. To further express our sincere apology, we are offering you [BENEFITS] as a testament that we deeply value the relationship we have with our customers and we want to improve our services in any way we can.

All things considered, we apologize once again for the delay and we thank you for the patience and understanding you have exuded regarding the said issue.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]