Mediator Resume

MEDIATOR RESUME

CONTACTS

740 Clover Drive
Pueblo, CO 81008

(719) 281-4932

anthony@mnomail.com

anthonyclosson.com

CAREER OBJECTIVE

Seeking a position as a Mediator with a reputed company that offers the opportunity to gain more experience in this field.

PROFICIENCY

• Animal Training
• Civil Codes
• Case Preparation
• Animal Control
• Animal Behavior

EDUCATION

Bachelor's Degree in Criminal Justice, 2012

San Jose City College, San Jose, CA

PROFESSIONAL SKILLS

• Wide experience in establishing relationships with dealer and field personnel.
• Familiar with Complaint Handling and Customer Service Management works with exposure in the banking industry. 
• Familiarity with relevant healthcare regulations (including HIPAA), accreditation standards, Ombudsman and Mediator Code of Ethics, and state tort system.
• Exceptional knowledge of call-handling skills, anger diffusion, proactive demeanor.
• Sound knowledge of banking products (i.e. securities and investment)
• Deep knowledge of Mandarin.
• Proficient in understanding of VW/Audi AND Dell Services Policy and Procedure.
• Proficient in PC applications in MS Office and Chinese word-processing.
• Outstanding ability to multi-task and pay close attention to detail.
• Remarkable ability to work independently with little direction.
• Immense ability to work 8 am–6 pm (hours subject to change based on business need).
• Extreme ability to adapt and act quickly to process change.
• Uncommon ability to work independently, yet be a team player.

WORK EXPERIENCE

Mediator, 2016–present
IDEXX

• Convened and directed special education mediation/alternative dispute resolution proceedings.
• Organized and delivered public presentations about mediation to organizations such as community agencies and schools.
• Conducted initial meetings with disputants to outline the arbitration process, settled procedural matters such as fees and determined details such as witness numbers and time requirements.

Mediator, 2014–2016
Golden Resource

• Regularly inputted information on mediation caseload into Special Education Appeals data management system.
• Conducted studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases.
• Facilitated contact with other appropriate local/regional departments as necessary (e.g. Legal and Member Services).

Mediator, 2012–2014
Menufy

• Developed and planned mediation activities and programs.
• Conducted proceedings so as to assure confidentiality.
• Participated in court proceedings.
• Proposed resolutions and ensured formulations were in line with the overall business strategic goals, particularly optimized the retention of existing customers.