Please Forgive the Error Made in Order Template

Sent the wrong item for an order? Don’t worry as our Please Forgive the Error Made in Order template works wonders in appeasing an angry or dissatisfied customer. Be able to create a letter in a matter of minutes by simply filling in your information. Print right away or send via electronic mail for faster reach. Provide a quick response to any mistakes by utilizing this letter. Be able to further customize the letter to be appropriate to specific customers. Start standardizing your letter responses for wrong orders by using this template. Don’t let this opportunity pass by and download this template now!

Please Forgive the Error Made in Order Template

[DATE] 

Dear [RECIPIENT NAME],

This letter has been written in response to your correspondence regarding an order for [PRODUCTS/SERVICES] under the name of [NAME] to be delivered at [ADDRESS]. I have attached to this letter a copy of that correspondence for convenience.

On behalf of [COMPANY NAME], I would like to extend my deepest apologies regarding the errors made on your request. Our company has always made it a priority to deliver quality service to every single one of our customers. It is rather unfortunate that you, as a customer, had to experience quite the opposite, and we do apologize for not being able to deliver what we promise.  

To summarize all that has happened:

[DETAIL] 

You can see that the aforementioned errors made by the company have embarrassed us all, including the President of the Company, [NAME 1]. I had a conversation with [HIM/HER] on the phone and was able to extract a promised delivery date of [DATE 1] for your order. I assure you that should any other form of mismanagement take place, we shall take your future orders to another more reliable and efficient company. I give you my word that we are doing all that we can to settle this current issue.

We apologize once more for all the inconvenience we have caused you. Your patience and understanding at this time are highly appreciated. For any further information or queries regarding the same, please feel free to call me at [YOUR PHONE NUMBER] or email me at [YOUR EMAIL ID].

Regards,

[YOUR SIGNATURE]