At Template.net, we strive to provide high-quality digital products and services. Due to the nature of digital goods, refunds are only permitted under limited circumstances.
Refund Eligibility & Timeframe
A refund may be granted if a feature is not working after subscription and cannot be resolved by Template.net Support.
Refund Conditions
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Refund
A refund will be granted only if a subscribed feature is confirmed to be non-functional and cannot be fixed by Template.net’s technical team.
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No Refund
Refunds will not be granted under the following conditions:
- A PRO template has been downloaded, accessed, or edited.
- Free AI credits have been used.
- The refund request is based on change of mind or user preference.
- Issues caused by third-party compatibility, network, or browser problems.
- The template contains inaccurate or incomplete content — instead, Template.net Support will provide a corrected version.
System Tracking & Subscription Cancellation
- Template.net’s system tracks all downloads and Free AI credit usage to prevent unauthorized refund claims. If our system detects that a user has accessed, edited, or utilized any PRO template, they will not be eligible for a refund.
- If a user downloads a PRO template, they will not qualify for a refund, but they can request subscription cancellation to prevent future renewals.
Product Information & Buyer Responsibility
- All templates include product details, mock-ups, and descriptions on their respective pages. Users should carefully review these details before purchasing.
- Refunds will not be issued for dissatisfaction based on overlooked product details. Instead, users may request a replacement template of equal value or a custom item.
Auto-Renewal & Subscription Cancellations
- Subscribers receive an email notification before their subscription auto-renews.
- Users can cancel anytime via their Dashboard or by contacting Customer Support.
Exceptional Circumstances
Refunds may be considered only in rare cases beyond the user's control, such as:
- Accidents
- Natural disasters
- Unforeseen emergencies
For any assistance regarding downloads, refunds, or subscription management, please contact Template.net Customer Support.
