Refund Policy

At Template.net AI, we provide access to millions of templates, AI tools, and digital downloads. Please read our refund terms carefully.

  1. General Policy

    All sales are final. We do not provide refunds for subscriptions or digital downloads except where required by law.

  2. Subscriptions

    • Subscriptions renew automatically unless cancelled before the renewal date.
    • No refunds are provided for subscription renewals or unused time.
    • Refunds may only be issued in cases of:
      • Duplicate payments
      • Technical issues preventing access
      • Legal obligations (such as EU consumer rights)

  3. Digital Downloads

    • Non-refundable once delivered, as they cannot be returned.
    • Refunds are only granted for duplicate charges or technical errors that prevent access.

  4. EU/EEA Residents

    If you are in the EU/EEA, you may have a 14-day right of withdrawal for digital services. However, by starting your subscription or downloading content immediately, you agree to waive this right.

  5. How to Request a Refund

    If you believe you are eligible for a refund under this policy, contact us at:

    Email: contact@template.net

    Please include your account details, payment receipt, and reason for your request.

  6. Processing Refunds

    Approved refunds will be issued to the original payment method within 5–10 business days.

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