Bank Letter for Wrong Account Credit

Frederick Gerry

Email: frederick@primobancorp.com

October 20, 2054

Barbara Thibault

2392 Hillcrest Lane

Irvine, CA 92614

Dear Ms. Thibault,

We hope this letter finds you well. We are writing to inform you about an error that has occurred in relation to your bank account with us.

Upon reviewing our records, it has come to our attention that on October 15, 2054, an amount of $500 was erroneously credited to your account with the transaction reference number KLS123. After a thorough investigation, we have determined that this credit was intended for a different account.

Details of the incorrect transaction:

• Amount: $500

• Date: October 15, 2054

• Transaction Reference: KLS123

We sincerely apologize for any inconvenience this may have caused, and we want to assure you that corrective measures are being taken. The funds will be debited from your account and properly credited to the correct account within the next 3 business days.

If you have any questions or concerns regarding this matter, please do not hesitate to contact our Customer Service Department at 222 555 7777 or visit your nearest Primo Bancorp branch. We are committed to resolving this issue promptly and ensuring that your account is accurately corrected.

Once again, we apologize for any inconvenience, and we appreciate your understanding in this matter.

Thank you for your continued trust in Primo Bancorp.

Yours sincerely,

Frederick Gerry

Customer Service Representative