PEER MEDIATION PROGRAM OUTLINE

Company: [Company Name]

Program Introduction Date:: [Date]

Purpose 

To facilitate communication and resolve interpersonal conflicts among employees through a structured peer-to-peer approach.

Program Overview

[Company Name]’s Peer Mediation Program aims to provide employees with a voluntary, confidential platform where they can address and resolve workplace disputes amicably, promoting a harmonious and collaborative environment.

1. Program Goals

• Foster open communication and mutual understanding among team members.

• Provide a structured process to address and resolve disputes early, preventing escalation.

• Enhance workplace harmony and reduce disruptive conflicts.

2. Mediator Selection and Training

• Selection: Mediators will be selected based on nominations or volunteers. Candidates should display good listening skills, impartiality, and an aptitude for problem-solving.

• Training: Selected mediators will undergo a 3-day training program, which will include conflict resolution techniques, active listening, and confidentiality protocols.

3. Mediation Process

When a conflict arises between peers:

• Step 1

Request for Mediation: Any employee can request mediation by filling out a "Peer Mediation Request Form" available on the company intranet.

• Step 2

Mediator Assignment: HR will assign a trained peer mediator who is not directly involved with the conflict or the parties.

• Step 3

Mediation Session: The mediator facilitates a face-to-face session between the disputing parties. This session aims to let both parties express their views and find common ground.

• Step 4

Agreement: If both parties come to a consensus, the mediator will help draft an agreement detailing the resolution. This agreement is voluntary and emphasizes future cooperation.

4. Confidentiality

All discussions and resolutions derived from the mediation process will be kept confidential, with exceptions only for potential violations of company policy or legal concerns.

5. Program Evaluation

Every six months, HR will conduct a review of the program's effectiveness by gathering feedback from participants and mediators. The evaluation will focus on:

• The number of mediation requests.

• The success rate of resolutions.

• Participant satisfaction with the process.

6. Continued Training and Support

To ensure the program's continued success, Stellar Innovations Ltd. will provide annual refresher training sessions for mediators and offer resources for continuous learning in conflict resolution.

Commitment

[Company Name] is dedicated to fostering a positive workplace environment. By implementing and supporting the Peer Mediation Program, we aim to empower our employees to address and resolve conflicts proactively and amicably.

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