Free Credit Card Chargeback Explanation Letter Template
Credit Card Chargeback Explanation Letter
[YOUR COMPANY NAME]
[YOUR COMPANY ADDRESS]
[YOUR COMPANY EMAIL ADDRESS]
[YOUR COMPANY PHONE NUMBER]
December 21, 2051
Samuel Martinez
930 Arthur Avenue
Galena, IL 61036
Dear Mr. Martinez,
I'm writing you regarding the recent chargeback occurrence on your account. Here at [YOUR COMPANY NAME], we understand how concerning it can be to see unexpected financial activity and we're committed to resolving this issue as quickly as possible. Our records indicate that a chargeback was requested on [DATE-2050]. The reason provided for this action was: [INSERT REASON HERE]. We understand the gravity of the situation and are in the process of conducting a thorough investigation of your account.
To move forward, we kindly ask that you provide any additional supporting documents or information that might assist us in understanding the circumstances leading to this event. This could be receipts, transaction details, or any other relevant record. Once received, we will review this information and work towards a resolution. We aim to ensure the highest level of transparency and efficiency during this process. Your cooperation and support are highly appreciated.
While we investigate the matter, we strongly recommend vigilance over your account activities. If you notice any suspicious movement or purchase you didn't authorize, please report it to us immediately so we can take the necessary actions to protect your financial assets.
Thank you for your understanding and cooperation. We are confident that we can resolve this issue to your satisfaction. Please don't hesitate to contact us if you have any further questions or concerns.
Sincerely,
[YOUR NAME]
