MEMORANDUM

To: [Concerned Department/Manager]

From: [Your Name]

Date: [Date]

Subject: Customer Complaint Regarding Defective Laptop Screen

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I am writing to bring to your attention a recent customer complaint regarding a defective laptop screen purchased from our electronics store. The customer, [Customer's Name], visited our store on [Date] to express dissatisfaction with the quality of the product they purchased.

Details of the Complaint:

• Customer Name: [Customer's Name]

• Date of Purchase: [Date of Purchase]

• Product Purchased: [Make and Model of Laptop]

• Nature of Complaint: Defective screen upon unboxing.

Upon unboxing the laptop, the customer discovered a defect in the screen, which significantly impaired its functionality and user experience. Understandably, they are disappointed with the quality of the product and have requested either a replacement or a refund.

Action Required:

1. Inspection: I recommend that our technical team thoroughly inspect the laptop to verify the reported defect and assess the extent of the damage.

2. Resolution Options: Following the inspection, we should offer the customer the following options:

   • Replacement: If the defect is confirmed, we should provide the customer with a new laptop of the same make and model or an equivalent alternative, ensuring that it is free from any defects.

   • Refund: If a replacement is not feasible or if the customer prefers, we should process a full refund for the defective laptop, including any associated taxes or fees.

3. Customer Communication: Promptly communicate with the customer to inform them of the inspection results and available resolution options. Express our sincere apologies for any inconvenience caused and assure them that we are committed to resolving the issue to their satisfaction.

4. Follow-Up: After the resolution, follow up with the customer to ensure that they are satisfied with the outcome and to address any further concerns they may have.

Please prioritize this matter to ensure timely resolution and maintain our commitment to customer satisfaction. If you require any assistance or further information, please do not hesitate to reach out to me. Thank you for your attention to this matter.

Sincerely,

[Your Name]

[Your Designation]

[Your Company Name]

[Your Company Email]

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