Sales Negotiation Performance Rubric
Sales Negotiation Performance Rubric
This rubric aims to quantify and evaluate the efficiency and effectiveness of the sales department within the organization. This tool provides a structured method for assessing individual and team performance on key sales metrics.
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Key Performance Indicators (KPIs) |
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Metric |
Below Expectations (1-2 Points) |
Meets Expectations (3-4 Points) |
Exceeds Expectations (5-6 Points) |
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Monthly Sales Quota |
Less than 70% of quota met |
70%-99% of quota met |
100% or more of quota met |
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Revenue Growth |
Negative growth |
0-5% growth |
Over 5% growth |
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New Customer Acquisition |
Less than 5 new accounts |
5-10 new accounts |
More than 10 new accounts |
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Customer Relationship Management (CRM) |
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Metric |
Below Expectations (1-2 Points) |
Meets Expectations (3-4 Points) |
Exceeds Expectations (5-6 Points) |
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Customer Retention Rate |
Below 70% |
70%-89% |
90% or above |
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Customer Satisfaction Survey |
Below 3 stars |
3-4 stars |
4.5-5 stars |
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Upsell/Cross-sell Rate |
Less than 10% |
10%-20% |
Over 20% |
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Skill Development |
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Metric |
Below Expectations (1-2 Points) |
Meets Expectations (3-4 Points) |
Exceeds Expectations (5-6 Points) |
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Product Knowledge |
Lacking in product understanding |
Adequate product knowledge |
Exceptional product knowledge |
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Sales Techniques |
Inconsistent or ineffective |
Consistently effective |
Highly innovative and effective |
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Training Attendance |
Less than 70% |
70%-89% |
90% or above |
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Team Collaboration |
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Metric |
Below Expectations (1-2 Points) |
Meets Expectations (3-4 Points) |
Exceeds Expectations (5-6 Points) |
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Interdepartmental Cooperation |
Poor communication or teamwork |
Adequate cooperation |
Exceptional teamwork and cooperation |
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Peer Reviews |
Negative feedback from colleagues |
Mixed reviews |
Highly positive reviews |
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Team Sales Goals |
Rarely contributes |
Contributes adequately |
Major contributor |
To compute the final performance score, the evaluator should tally the points awarded in each category. Actions for improvement or commendation will be determined based on the cumulative score.
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24-48 points: Meets Expectations
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49-72 points: Exceeds Expectations
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Below 24 points: Below Expectations
