Free Sales Warranty Statement Template
Sales Warranty Statement
I. Warranty Coverage and Terms
A. Standard Warranty Period
[Your Company Name] provides a warranty for the product identified as [Product Name] ("Product") for a period of [24 months] from the date of purchase ("Warranty Period"), guaranteeing that the Product will be free from defects in materials and workmanship under normal use. This period is considered sufficient to ensure that customers experience the reliability and quality of the Product. Should any defects arise within this time frame due to manufacturing, [Your Company Name] commits to resolving such issues promptly.
B. Extension Options
Customers have the option to purchase an extended warranty, increasing the Warranty Period to a total of [36 months], subject to additional terms and conditions available upon request. This extension provides peace of mind beyond the standard coverage term and assures customers that their investment is protected for an additional year. To request an extension, customers may contact our customer service team prior to the expiration of the standard Warranty Period.
C. Scope of Warranty
The warranty applies to the Product sold by [Your Company Name] and covers the following:
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Parts and labor for repairs.
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Replacement of the Product if repairs are not feasible, as determined by [Your Company Name].
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Shipping costs for return and replacement of the Product within the continental United States.
Furthermore, this warranty coverage ensures that any malfunctions caused by factory defects will be rectified without additional expense to the customer. In the event of a replacement, [Your Company Name] strives to minimize inconvenience by streamlining the replacement process.
D. Exclusions
This warranty does not cover:
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Damage due to misuse, neglect, accidents, or modifications.
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Wear and tear from normal use.
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Consumables like batteries, unless a defect has occurred due to material or workmanship.
Additionally, the warranty does not cover Products that have been altered or repaired by anyone other than an authorized [Your Company Name] service technician. Issues resulting from non-standard usage or beyond control, such as natural disasters, are also not covered.
II. Warranty Claim Procedure
A. Initiating a Claim
To initiate a warranty claim, the customer must contact [Your Company Name] within the Warranty Period at [Your Company Number] or [Your Company Email]. Our team is trained to provide prompt and efficient service to ensure your concerns are addressed. Customers should be prepared to describe the issue in detail to expedite the claim process.
B. Required Information
The following information must be provided:
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Proof of purchase showing the date and place of purchase.
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Product serial number.
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Detailed description of the defect or issue.
This information is crucial to verify the validity of the warranty claim and to assist in the quick processing of the claim. Customers are encouraged to retain their purchase receipts and note their serial number in a safe place for this purpose.
C. Response Time
[Your Company Name] will acknowledge receipt of a warranty claim within [5 business days] and will process the claim promptly. Our dedicated warranty team is committed to providing resolutions or next steps within a further [10 business days]. Timely communication is maintained with the customer throughout the claim process.
III. Repair or Replacement
A. Repair Process
If a defect is acknowledged by [Your Company Name], the Product will be repaired using new or refurbished parts that are equivalent to new in performance and reliability. Our repair services are designed to restore the Product to its original state of functionality and performance. Customers will receive updates throughout the repair process to ensure transparency and satisfaction.
B. Replacement Policy
If the Product is deemed irreparable, [Your Company Name] reserves the right to replace it with a new or refurbished product of the same or similar model. The replacement will match the performance and reliability of the original Product, ensuring customer satisfaction. The decision to repair or replace is at the sole discretion of [Your Company Name] and is based on the nature of the defect and availability of replacement parts.
C. Turnaround Time
The typical repair or replacement turnaround time is estimated to be 10-15 business days, excluding shipping times. [Your Company Name] prioritizes a swift response to minimize inconvenience to our customers. The actual time may vary depending on the complexity of the repair or the shipping distance.
IV. Shipping for Service
A. Customer's Responsibility
The customer is responsible for shipping the Product to [Your Company Name], including costs and ensuring the Product is properly packaged. It is recommended that customers use a traceable shipping method and consider insurance for their shipment. Proper packaging reduces the risk of damage during transportation and helps ensure the Product arrives in good condition for service.
B. Return Shipping
[Your Company Name] will cover return shipping costs to the customer if the warranty claim is valid. Products will be returned using standard ground shipping methods unless otherwise requested by the customer, with expedited shipping available at an additional cost. [Your Company Name] takes responsibility for the safe and secure return of the Product.
V. Limitation of Damages
A. Direct Damages
[Your Company Name]’s maximum liability under this warranty is limited to the purchase price of the Product. This limitation reflects the total financial responsibility that [Your Company Name] will assume in connection with the Product's warranty claim. It ensures a clear understanding of the extent of our liability.
B. Indirect Damages
[Your Company Name] is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Product. This includes, but is not limited to, data loss, loss of profits, or the cost of substitute equipment. [Your Company Name] recognizes the importance of the Product to the customer and strives to resolve warranty claims effectively to mitigate such losses.
VI. Transferability of Warranty
A. Non-Transferable
This warranty is not transferable and applies only to the original purchaser of the Product. The benefits of this warranty cannot be assigned or passed on to any subsequent purchasers or owners of the Product. [Your Company Name]’s commitment to servicing the Product under warranty is exclusively offered to the original buyer.
VII. Governing Law
A. Jurisdiction
This Sales Warranty Statement shall be governed by and construed in accordance with the laws of the state where [Your Company Name] is headquartered, without regard to its conflict of law provisions. This establishes a clear legal framework for the interpretation and enforcement of this warranty. Any disputes arising under this warranty will be resolved in the courts of the aforementioned jurisdiction, ensuring clarity and predictability in legal proceedings.
VIII. Company Contact Information
A. Warranty Support
For warranty support and service requests, please use the following contact information:
Customer Support:
Phone: [Your Company Number]
Email: [Your Company Email]
Mailing Address for Service:
[Your Company Address]
Business Hours
[Monday - Friday: 9:00 AM - 5:00 PM] (Excluding Public Holidays)
Our customer support team is well-equipped and ready to provide assistance with any warranty-related inquiries. They serve as the primary point of contact and are dedicated to ensuring that your experience with [Your Company Name] remains positive and satisfactory throughout the warranty service process.
